Ward Clerk

Contact information

If you would like to discuss this role or require any further information, please contact Athina Blore , Manager of the Spinal Injuries Unit at Pinderfields Hospital, on .

We have an opportunity to join the team on Gate A4 - Spinal Injuries as a ward clerk, based at Pinderfields Hospital.

As a ward clerk you will provide administrative and clerical support to ensure the smooth day-to-day operation of the ward. You will act as the first point of contact for patients, visitors, and healthcare professionals.

You will be required to maintain accurate records, manage communications, and support the multidisciplinary team in delivering high-quality patient care.

• Undertake clerical, administrative and reception duties.
• Support the nursing team in the effective running of the department, providing a quality patient centred service
• Welcome patients and visitors to the ward area.
• Answer the telephone, transferring calls and recording and delivering messages accurately and to the appropriate personnel.
• Input patient activity on Patient Administration System (PAS), including booking elective admissions, admitting, discharging and ensuring that the PAS is kept updated.
• Complete records of nursing activity for coding purposes.
• Obtaining patient’s notes and preparing same for patient’s admission.
• Book ambulances, interpreters, and other supportive services
• Arranging district nurse referrals, on request of unit staff.
• Liaise with support services.
• Liaise with Pharmacy staff regarding the ordering / delivery of discharge medications.
• Liaise with other wards / departments.

• Good standard of general education to GCSE level or equivalent, including Maths and English Language.
• NVQ Level 2
• key board skills

• IT literate using Microsoft packages
• Develop and maintain positive working relationships
• Experience of using electronic systems
• Experience of providing a service to patients or customers

• Excellent communication (verbal and written), interpersonal and telephone skills.
• Word processing skills / keyboard familiarity.
• Organised, systematic and tidy, taking responsibility for professional appearance of own work area.
• Patient focused approach to care and services
• Works effectively within small teams
• Able to prioritise tasks and workload
• Friendly, kind, polite, open and honest.
• Open to change and able to make suggestions of new ways of working
• Adaptable and flexible
• Good attendance record.
• Able to access all Trust sites.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
  • Onsite nurseries and childcare salary sacrifice scheme
  • Home electronics scheme
  • Cycle to work scheme - subject to eligibility criteria
  • Car lease salary sacrifice scheme - subject to eligibility criteria
  • Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

You can find out more about skilled worker and health and care visas on our careers site.