Appointments and Referrals Coordinator

For further information about this post, please contact Gemma Jinks, Patient Service Manager on or Email

An Exciting opportunity to join the Women's Booking team.

An exciting opportunity has arisen for a dynamic, highly motivated, and enthusiastic individual to join our busy operational team within Women’s Services and work closely with the existing Women's Booking team.

This post offers an excellent chance to work closely with the Women's Operational team and use your skills and experience within an expanding and innovative service.

This post is a Full Time position, working over 5 days (Monday - Friday), Predominately based at Dewsbury Hospital.

• Manage and coordinate patient appointments, including booking, cancelling, rearranging, and monitoring clinics in line with Trust policies and waiting time targets.
• Maintain and accurately update patient records and referral information on systems such as Systm One, electronic referral systems, and other digital healthcare platforms.
• Monitor and manage patient pathways, ensuring patients progress safely and appropriately through routine, urgent, cancer, and acute care pathways.
• Extract, analyse, and prioritise patient data using Excel and Patient Tracking Lists (PTLs) to support waiting list management and service performance targets.
• Process, track, and distribute referrals, ensuring timely clinical triage and escalating any risks, delays, or safeguarding concerns.
• Manage specialty email inboxes and internal appointment requests, responding promptly to clinical priorities and service demands.
• Support clinic capacity management by identifying and resolving scheduling issues and escalating capacity risks where required.
• Provide high-quality telephone and administrative support, acting as a key point of contact for patients, carers, clinicians, and external stakeholders.
• Communicate sensitive information with empathy and professionalism, including handling complaints, concerns, and safeguarding-related issues.
• Ensure compliance with Trust access policies, data quality standards, patient confidentiality requirements, and Accessible Information Standards.
• Maintain booking guidelines, records, and documentation to support efficient outpatient service delivery.
• Assist with service performance monitoring by collating information for meetings and supporting reporting requirements.
• Carry out general administrative and clerical duties, prioritising workload effectively in a fast-paced environment with competing demands.
• Support the induction, training, and development of new colleagues and contribute to the wider outpatient team through knowledge sharing.

• Sound education background 5 GCSE's Grade c/4 or above
• NVQ 3 in Business Administration or Equivalent experience
• Experience of working with multiple software programmes such as Microsoft Office, Systm One, ICE
• Working within a Multidisciplinary Team
• Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
• Experience of scheduling/coordination activities and/or resources
• Ability to organise self, working to deadlines and ensuring quality standards.

Please refer to the attached job description and person specification to review the full requirements.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

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