Oncology Booking Clerk

Contact information

Taran Kaur -  - Directorate Support Manager

Sian Hansen -  - Patient Service Manager

The post holder will provide administrative and reception service support to facilitate the patient pathway. The post holder will work flexibly across sites to provide a booking service, process clinic changes, process day case procedure administrative booking and coding, process of referrals as well as undertaking a range of general admin tasks.

The post holder will build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP’s) to ensure functions of the role are carried out correctly and within given timescales.

The post holder will ensure accurate data recording using the Patient Administration System (PAS), and other informational systems such as; ICE, CITO, Chemocare, PPM and PPM+ and via the use of Patient Tracking Lists (PTLs) book outpatient and day case events in accordance with clinical instruction and national/local waiting time target dates. Will support the Patient Access Team Leader to deliver a professional and efficient patient focused appointment booking service in accordance with Trust policies and standards.

This requires a high level of customer care often communicating with distressed and anxious patients and relatives in a sensitive and empathetic manner.

Please note the interview date maybe changed.

• Liaise as appropriate with clinicians and clinical administration teams to ensure correct recording of patient pathways.
• Using Patient Target Lists (PTLs), proactively monitor waiting lists to ensure patients are appointed in line with clinical instruction/national/local waiting times, escalating where capacity does not allow.
• Allow early opportunity to elevate capacity issues in accordance with SOP
• Ensure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes, clinical activity, treatment information and system discharges
• Provide a professional, sensitive, and courteous central call service for appointment and pathway enquiries, acting in line with policy and associated SOPs.
• Book, cancel and re-arrange scheduled appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams such as clinical areas and the booking team where appropriate.
• The post holder will be responsible for proactively managing internal appointment requests via the Order Comms System (ICE), rolling on the referrals to the appropriate Clinician and understanding the requirements stated on the form by utilising the patient episode screen.

Qualifications

• Good general education to include CSE or GCSE in English Language and Maths (A-C grade) or equivalent/experience
• IT skills qualifications; CLAIT or ECDL computer course
• NVQ 3 in Business Administration or equivalent experience

Experience

• Experience of working with multiple computer software programmes such as Microsoft Office and Customer Relationship Management systems
• Working within a multidisciplinary team
• Experience of working in a customer service environment
• Excellent communication skills to overcome barriers of understanding
• Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
• Experience of collating data
• Ability to organise self, working to deadlines and ensuring quality standards.
• Experience of scheduling / coordination activities and/or resources.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’…