Customer Service Representative

Overview

Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? We are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence. This is a fully onsite in person role.

• Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction
• Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge
• Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)
• Drive customer engagement on our online platforms by guiding and coaching our customers
• Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website
• Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information
• Seize sales opportunities through outbound calls and up-selling during inbound calls
• Maintain productivity and accuracy levels as per the set standards

• GCSE level or above qualifications in English, Math, and ICT
• Proven experience in a sales-based customer services role
• An aptitude for managing and resolving customer complaints
• Demonstrated ability to work in a team environment while managing high workloads
• A customer-oriented approach and the capacity to adapt and respond to different types of personalities

Closing date for applications: 28/01/2026

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Not Applicable

Shift: Not Indicated

Valid Driving License:
No

Hazardous Material(s): n/a

Job Posting End Date: 01/29/2026

Requisition : R381412

A job posting is effective until 11:59:59 PM on the day before the listed job posting end date. Please ensure you apply to a job posting no later than the day before the job posting end date.