Customer Service Representative

Job Description

Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then we are looking for a Customer Service Professional at Allflex Livestock Intelligence. This is a fully onsite in‑person role.

• Use your customer service skills to identify and fulfill customer needs, build long‑lasting relationships, and ensure top‑notch satisfaction.
• Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge.
• Manage orders end‑to‑end in adherence to our Standard Operating Procedures (SOPs).
• Drive customer engagement on our online platforms by guiding and coaching our customers.
• Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website.
• Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information.
• Seize sales opportunities through outbound calls and up‑selling during inbound calls.
• Maintain productivity and accuracy levels as per the set standards.

• GCSE level or above qualifications in English, Math, and ICT.
• Proven experience in a sales‑based customer service role.
• Ability to manage and resolve customer complaints.
• Demonstrated ability to work in a team environment while managing high workloads.
• Customer‑oriented approach and capacity to adapt and respond to different personalities.
• Digital & data mindset, excelling in Microsoft 365 daily skills.
• Comfortable switching between multiple systems in one interaction.
• Ability to interpret data (case notes, order history, error messages).
• Understanding of data accuracy importance (billing, compliance, audit trails).

• Consumer financing
• Customer engagement
• Customer management
• Customer queries
• Customer satisfaction
• Customer service
• Customer service management
• Customer support
• Data entry
• Data interpretation
• Order processing
• Problem resolution

Job Posting End Date 07/25/2026

Requisition R400771