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Operations & Customer Support Assistant

Job in Elsenham, Stansted Mountfitchet, Essex County, CM226, England, UK
Listing for: RecruitAbility Ltd
Full Time position
Listed on 2026-03-05
Job specializations:
  • Administrative/Clerical
    Office Administrator/ Coordinator, Admin Assistant, Business Administration, Clerical
  • Customer Service/HelpDesk
    Office Administrator/ Coordinator, Admin Assistant, Clerical
Salary/Wage Range or Industry Benchmark: 13.05 GBP Hourly GBP 13.05 HOUR
Job Description & How to Apply Below
Location: Elsenham

Operations & Customer Support Assistant
Pay: £13.05 per hour + bonus
Location: Outskirts of Bishop s Stortford
Hours: 40 hours per week Monday Friday 8:30am 5:00pm (30-min lunch)
Contract: Permanent

An established local business is looking for a proactive Operations & Customer Support Assistant to strengthen its office function. This is a varied role combining client communication with hands-on administrative coordination.

You ll be part of a close-knit team where accuracy, responsiveness, and organisation are key. Full onboarding and system training will be provided.

The Role
  • Coordinate incoming enquiries via phone, email, and online chat
  • Maintain accurate records across internal systems and Excel trackers
  • Organise courier collections and monitor deliveries
  • Process physical items and manage associated documentation
  • Support general office operations as required
About You
  • Background in customer-facing or administrative roles
  • Confident communicator with strong attention to detail
  • Comfortable managing multiple tasks and deadlines
  • IT literate, particularly with spreadsheets and databases
Benefits
  • Performance-related annual bonus
  • Pension scheme
  • 20 days annual leave
  • Free on-site parking and convenient rail access
This vacancy is advertised by Recruit Ability Ltd, acting as an Employment Agency.
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