Branch Manager Designate - Builders Merchant

Branch Manager Designate

Salary: £50,000 - £55,000 DOE

Hours:

Monday to Friday 07:30 - 17:00 and alternate Saturdays 08.00 - 12.00
  
Branch Manager Designate

Key Responsibilities
  
Operational Management
 
Support the day-to-day running of branch operations.
Ensure high standards of customer service are maintained.
Assist in managing stock levels and stock accuracy.
Ensure compliance with all company procedures and health and safety regulations.
Maintain excellent housekeeping standards throughout the branch.
Support continuous operational improvements.

Commercial Performance
 
Help deliver branch sales and profitability targets.
Identify opportunities to increase sales and margin.
Build strong relationships with trade and retail customers.
Work closely with internal sales and external sales teams to maximise business opportunities.
Monitor local market activity and competitor performance.

Leadership
 
Learn how to lead, motivate and develop branch colleagues.
Support recruitment, induction and training activities where appropriate.
Promote a positive, customer-focused team culture.
Lead by example through professional behaviour and strong work ethic.

Customer Service
 
Build lasting relationships with customers.
Resolve customer issues promptly and professionally.
Ensure customers receive knowledgeable advice and excellent service.
Promote company products and value-added services.

Health, Safety & Compliance
 
Ensure safe working practices are followed at all times.
Support regular branch audits.
Promote a strong safety culture.
Ensure compliance with company policies and relevant legislation.

Financial Management
 
Understand branch budgets and profit and loss accounts.
Monitor costs and help identify opportunities to improve profitability.
Assist with credit control and cash management procedures.
Support stock control and loss prevention initiatives.

Skills & Experience

Essential
 
Previous experience within a builders' merchant
Previous supervisory, assistant branch manager or branch manager experience.
Strong customer service skills.
Good commercial awareness.
Experience supervising or leading a team.
Excellent communication and interpersonal skills.
Ability to build relationships with customers and colleagues.
Good organisational and problem-solving skills.
IT literate, including Microsoft Office