Head of Delivery and Support

Position: Hiring: Head of Delivery and Support
Based London Stansted Airport
Permanent role
Flexible/Hybrid working for a better work/life balance
We are proud to be a diverse employer, and we welcome candidates from all backgrounds
Why MAG?
Every year, London Stansted Airport connects over 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. We are currently embarking on the Stansted Transformation Programme, valued at £1.1 billion. The terminal extension will provide a more spacious departure lounge with a wide variety of shops, bars and restaurants, an expanded immigration hall and additional baggage reclaim belts.

The scheme will also see the security hall extended and the latest check-in technology introduced. Our plans to invest in new facilities will provide a great experience for everyone travelling through and working at London Stansted Airport. It will also unlock the potential for us to deliver a greater economic contribution to the region. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You'll also have access to some great benefits including:
Bonus scheme
Company pension scheme
Car allowance
Private medical scheme
25 days holiday plus bank holidays
The role
You'll lead a team accountable for delivering the construction, commissioning and transition into operation of one of the Stansted Transformation Programme (STN-TP) work streams. You'll manage the 1st tier supply chain to ensure safe, efficient, on time delivery and be accountable for driving best practice. You'll contribute to developing STN-TP's approach to infrastructure delivery, particularly, but not limited to the areas of safety, resilience, environment and sustainability and capital efficiency.

As a member of the STN-TP leadership team, you'll manage an integrated team of MAG and consultant programme delivery professionals ensuring collaboration across all group support and local business functions. STN-TP includes delivery of multiple infrastructure work streams, including but not limited to;
Airfield, Terminal Processor, Pier/Satellite, Baggage (arrivals and departures) and IT. You'll be accountable for supporting programme governance with timely reporting, decision making and escalation of programme risks and issues, supporting the Programme Delivery Director with preparation of reports for Programme performance and governance forums.
What will make you successful in the role?
You'll be educated to a degree/post graduate level and hold a professional affiliation (e.g. RICS, APM, CIOB, RIBA, ICE or similar). With a minimum of 15 years' experience of complex project delivery leadership, you'll have extensive experience managing all phases of project delivery from project inception to test, commission and handover across the full range of project size and complexity.

You'll demonstrate a deep understanding of client needs and sector-specific commercial and operational opportunities, with a proven ability to identify and articulate the critical success factors that drive project outcomes. With significant experience leading and managing large, multi-disciplinary teams across project management, design and construction, you'll possess excellent industry knowledge and expertise in complex delivery environments. Strong contractual and commercial awareness (NEC forms), including risk management and whole-life value considerations, alongside proven experience of operating within…