Assistant Business Manager

Description Assistant Business Manager, Stansted Airport Full Time, Permanent Contract About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale r the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond.

It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the Role You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer.

You collaboratively work alongside your Business Manager in supporting seamless day to day operations on never-ending Tilbury Terminal. Not only do you dare to dream it – you dare to do it across the border!

As an Assistant Business Manager, you will:

Drive financial results in store to meet and exceed targets and key performance indicators.

Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.

Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.

Lead by example to promote exceptional customer service and creating a customer experience.

Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.

Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.

Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.

Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.

Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.

Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.

Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

You are flexibility required to work 5 days on a shift basis, working both early shifts and late shifts

You will be required to give a five-year working and personal reference, along with a Criminal Reference Check as the store is airside in the departures lounge. This will be discussed in more detail at interview stage.

About you Retail management experienceA genuine passion for the beauty industry

Commercial acumen

People management experience.

Strategic planning experience

Why join us?

We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and…