Overnight Member Services Representative

Job Details

Job Location:

Garden Grove – Stanton, CA 90680

Position Type:
Full‑Time/Part‑Time

Salary Range: $16.90 – $16.90 per hour

• Free Black Card gym membership.
• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Medical, 401(k), and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and more.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front‑desk related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate needed updates to members’ accounts.
  • Close shift for the business day.
  • Create a bank deposit for the next day.
• Assist in maintaining the neatness and cleanliness of the club.
• Cleaning and sanitizing all exercise equipment and Black Card spa amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free following the routine cleaning schedule.
• Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Assist in closing that day's shift for that business day.

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Ability to work overnights.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma / GED equivalent preferred.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.