Customer Service Advisor

Essential Functions (Other Duties as Assigned)

• Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints).
• Identify customer needs through open‑ended questions and active listening.
• Educate customers on available wash and detail packages, highlighting features, benefits, and value.
• Educate customers on available lube/car preventive maintenance packages, emphasizing features, benefits, and value (select lube center locations only).
• Promote and sell memberships, including Fast Pass and Unlimited programs.
• Present and explain current promotions and incentives to encourage additional purchases.
• Assist customers with payment transactions at the kiosk and answer general inquiries.
• Overcome objections with professionalism and empathy to guide customers to the best solutions.
• Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns.
• Collaborate with site team members to ensure smooth and efficient site operations, including all necessary duties—varies by business needs.
• Perform routine cleaning and maintenance tasks, including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment.
• Perform duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep.
• Perform other duties as assigned to support the team and site performance.

• High School Diploma or equivalent preferred, not required.
• Prior customer service or sales experience preferred, not required.
• Must be able to successfully pass a background check in accordance with company policies and applicable laws.
• Must be at least 16 years of age (or older where required by law or safety regulations).
• Valid driver’s license preferred (may be required depending on location and responsibilities).

• Basic understanding of customer service principles and practices.
• Familiarity with point‑of‑sale systems.
• Awareness of Spotless Brands’ wash services, detailing offerings, and membership options.
• General knowledge of company policies and operational procedures.

• Excellent communication skills, including active listening and clear, persuasive speaking skills.
• Strong customer service and people skills; ability to build rapport quickly.
• Sales‑minded with the ability to highlight value and drive conversions.
• Effective organizational and time‑management skills.
• Ability to multitask in a fast‑paced, customer‑facing environment.

• Ability to work independently while remaining team focused.
• Ability to remain calm and professional under pressure or high‑volume periods.
• Ability to adapt communication style to meet different customer needs and personalities.
• Ability to operate or learn to operate point‑of‑sale and kiosk systems.
• Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Ability to walk, stand, and move—which may involve uneven, moving, or wet surfaces—through the site for several hours at a time.
• Ability to stoop, crouch, bend frequently, and constantly use fingers, hands, and arms, including occasional ascending and descending a ladder.
• Ability to twist, carry, reach, push, and pull frequently.
• Ability to lift and carry 50 pounds without assistance for work‑related materials.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to work on your feet in a fast‑paced, physically active environment.
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high‑traffic areas.
• Use of personal protective equipment (gloves, eyewear, etc.) as required.
• Flexibility to work non‑traditional hours, including evenings and weekends, as business needs or emergencies arise.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will…