Peak Relationship Banker Star

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Responsible for demonstrating excellent customer service in accordance with the U.S. Bank customer service expectations. Works a specified schedule (less than 20 hours per week) during peak business times in a branch. Accountable for sales and service activities in all Consumer Banking branch locations (Metro, Community, and In-Store On-Site). Responsible for assessing and handling customers’ banking needs, obtaining and processing customer/account information and selling bank deposit and loan products and services.

Utilizes the Customer Engagement Cycle to profile customers and identify opportunities. Bilingual Peak Time Relationship Bankers perform these responsibilities in the languages deemed essential within a particular branch or community. Must have willingness to work in other nearby locations on occasion. Actively develops new business and expands existing customer relationships. Responsibilities may include: outside sales, workplace banking, tabling events, visiting local businesses, apartment complexes, consumer loan originating, and closing and new account opening.

Refers other U.S. Bank products to the appropriate area. In-Store locations:
Performs public address announcements and in-aisle marketing to drive more sales opportunities. On-Site locations:
Performs outside and/or campus marketing and sales activities to include walking around campus distributing flyers, and talking to students and faculty about U.S. Bank’s products and services.

Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.

• One or more years of related banking experience or commensurate training in sales and customer service experience
• Bilingual
• High School diploma or equivalent

• Demonstrates a proven commitment to a unified customer experience by providing excellent customer service and models skills consistent with U.S. Bank’s Core Values
• Knowledge of retail product philosophy, policy, procedures, documentation and systems
• Comprehensive knowledge of all retail products and services
• Effective interpersonal skills, selling and referral skills
• Strong mathematical, problem solving and negotiation skills
• Strong verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in…