Business Continuity Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Continuity Lead within PNC's Business Resiliency Test & Exercise Organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH or Birmingham, AL.

This position is primarily based in a location within PNC’s footprint.

As a Business Continuity Lead, you will develop, implement, and monitor the effectiveness of PNC’s Business Resiliency Training Program as part of the Business Resiliency Test & Exercise organization.

As the Business Continuity Lead, you will work closely across the Business Resilience, Enterprise Event Management teams, as well as Line of Business and Support Area stakeholders in the development of a comprehensive and mature training program.

• 6+ years of experience planning, designing, and executing training within a Business Resiliency, Risk Management, Continuity of Operations, or Emergency Management program.
• Strong knowledge of instructional design and training management best practices.
• Knowledge of Regulatory guidelines within the Financial Services sector.
• Preferred Certified Professional in Training Management (CPTM) or other comparable certification. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leads in the development of business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Informs in the selection of operating strategies for the continuation of the business within a recovery time objective.
• Leads business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Looked to for expertise.
• Conducts, communicates, and maintains business continuity lifecycle planning and business impact analysis. Identifies and quantifies the potential impact of various disruptions and disaster scenarios.
• Interfaces with LOB committee/executive to report on the compliance of business continuity processes, readiness, events and exercise results. May lead relationships with audit and government regulators on business continuity issues.
• Responsible for leading high profile initiatives through the development, enhancement and dissemination of continuity processes and standards. Develops and delivers the training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory Compliance

Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Industry Knowledge, Planning:
Tactical, Strategic, Requirements Analysis

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

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