Customer Services Assistant Job Starkville area,Mississippi USA,Customer Service/HelpDesk

Apply now Job no: 509897
Position type: Full-Time 12-Month
Department: 730100 - Transportation
Location: Main Campus - Starkville, MS
Categories: Support Staff
Position Open Date: Oct 21 2025

Position Function

Serves as the front-line contact person for all customers, including telephone, walk-in, departmental and general public customers of Parking & Transit Services at not only the Parking and Transit Services central office in the Roberts Building, but in the secondary Customer Service locations at the MSU Welcome Center and Old Main Academic Center. Serves as the primary intake for customer service-related request.

Works with others in the Parking and Transit Services Customer Service unit by assisting with customer service events, including trainings, presentations, Orientations, and other outreach efforts. Also works within their unit to compile and present to the Parking and Transit Services administration timely reports related to permits, citations, and other Parking, Transit, or Customer Service-related metrics. Intake and compilation of incident reports related to any and all Parking or Transit related assistance include but not limited to towing, jump-offs, tire assistance, gate breaches or issues, wheel locks, etc.

Provides advice and assistance to the university community and its visitors regarding parking & transit matters.

Responsibilities

Assists customers by providing information related to Parking & Transit Services.

Communicate appropriate and timely information via radio to others within Parking and Transit Services.

Serve as the primary point of sale agent for all permit sales.

Be knowledgeable of and be able to clearly communicate appropriate parking and transit options for visitors and others seeking assistance.

Serve as an intake and assist with Customer Service-related events and request.

Compile and disseminate timely reports and metrics related to all permit activities including but not limited to sells reports and summaries, lost in the mail reports, return to sender reports, assist with permit allocations, etc.

Responsible for managing all third-party account activity.

Responsible for the input and dissemination of all handwritten citation information.

Responsible for the keying and dissemination of the annual SMART surveys.

Responsible for all daily sales reporting and close outs.

Responsible for the input and dissemination of all parking and transit related incident reporting.

Responsible for maintaining a current knowledge of all parking and transit related activities and being able to professionally communicate and assist the University community and visitors with any parking and transit related information.

Maintains a high level of professionalism in all contacts with the public.

Performs related duties as assigned.

Minimum Qualifications

High school diploma and 4 years of experience in customer service.

Substitutions allowed:
Indicated education is required; no substitutions allowed.

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Knowledge, Skills, and Abilities Working Conditions and Physical Effort

Work is normally performed in a typical interior/office work environment.
No or very limited exposure to physical risk.
No or very limited physical effort required.
Vision requirements:
Ability to see information in print and/or electronically.

At this time, MSU is unable to offer H-1B visa sponsorship for this role. This applies until further notice.

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, .

What

do I do if I need an accommodation?

In compliance with the ADA Amendments Act (ADA), if you have a disability and wouldlike to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: oradatate.edu .

If you have any questions regarding this policy, contact the Department of Human Resources Management . Upon request, sections of thisjob listing are available in large print, and readers are available to assist the visually impaired.

Advertised: Oct 21 2025 Central Daylight Time
Applications close:

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