Mitigation Manager

For more than 60 years, Service Master Clean has been creating cleaner, healthier, safer work environments for our customers. As a Service Master Service Partner, you belong to a team that works together to deliver the best solutions and customer service to our clients.

• Competitive Pay
• Flexible Schedules
• Career Path Opportunities
• Paid Training

Mitigation Managers lead our production activities in the field, making decisions that impact the success of the assignment. They monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying and demolition, prepare/review documentation including notes, photos, and reports according to company policies, explain processes to customers, and supervise technicians. Strong technical skills and excellent customer service skills are essential.

You may assist the Estimator or create estimates in Xactimate following company guidelines and IICRC standards. A basic construction background, including understanding of building materials affected by various damages, is required.

• Retrieve work orders, check routes, ensure equipment and supplies are loaded, and arrive at work sites.
• Complete assigned jobs adhering to company processes, maintaining quality within budget.
• Monitor active jobs and communicate with customers.
• Maintain records of personnel and resources, and communicate billable events.
• Create estimates using applicable software.
• Inspect and scope jobs onsite, collaborate with Crew Chief/Lead Tech.
• Document loss with photos and upload into the system.
• Write mitigation and reconstruction estimates using Xactimate.
• Communicate job details and next steps to customers and team members.
• Interface with adjusters and customers to resolve issues.
• Perform quality assurance inspections, obtain signatures, and process payments as needed.
• Prepare documentation for insurance reimbursement.
• Train new technicians or team members as required.

• High school diploma or equivalent; college degree preferred.
• 3-5 years of mitigation or disaster restoration management experience; IICRC certification preferred.
• Knowledge of insurance restoration and construction industry.
• Valid driver’s license and good driving record.
• Ability to work independently or lead a team.
• Professionalism, maturity, and customer service orientation.
• Experience managing teams of 2 or more.
• Experience with data entry on tablets or mobile devices.
• Strong communication, problem-solving, and customer service skills.
• Ability to prioritize and meet deadlines.
• On-call schedule availability.

• Ability to lift up to 70 pounds regularly.
• Stand, walk, squat, crawl, and crouch for extended periods.
• Effective communication skills.
• Ability to wear respirators when required.
• Work in various indoor and outdoor environments.

Disclaimer:
The above describes the general nature of the work. Duties may vary, and the company may modify this description. Employment is at-will, and reasonable accommodations will be provided for disabilities.

Compensation is based on experience and certifications: $40,000.00 - $50,000.00 per year.

Built on a foundation of great brands and passionate employees, our vision is to be the leading provider of essential services through empowered people, customer service, and accessibility.

This franchise is independently owned and operated. Applications go directly to the franchisee, who makes all hiring decisions. Inquiries should be directed to the franchisee, not The Service Master Company, LLC.