Marketing Assistant

Marketing Assistant – Capstone Real Estate Investments, LLC

Part‑time position.

Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day‑to‑day issues with current residents, and coordinating the renewals of existing leases. Marketing Assistants are the community’s most important personnel because they determine how well a community competes in a very competitive marketplace. Specific training for marketing assistants centers on Fair Housing, closing techniques, and overcoming objections.

Reports To:

Community Manager, Assistant Community Manager, and/or Leasing Manager.

• Provide excellent service to all residents, prospects and visitors to the community
• General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. Also responsible for light cleaning of office, common areas, and model unit(s).
• Effectively lease apartments in accordance with budget guidelines
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
• Coordinate the application review for each lease including credit and income verifications and background checks
• Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
• Ensure the condition of leased apartments prior to move‑in, including a final inspection
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
• Daily opening and closing procedures: perform a daily marketing inspection, check and spruce up the model, condition of the leasing path, and amenities areas; pick up trash; clean clubroom as needed; prepare refreshments; notify Community Manager when supplies are needed.

• High School diploma or GED; active enrollment in 2- or 4‑year degree program preferred.
• Equivalent combination of education and experience.

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience.
• Ability to demonstrate a positive attitude and communicate the benefits of the apartment community to prospective students, their parents, and university personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Able to speak effectively before groups of customers or employees.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.
• Organized and detail‑oriented; patient, even‑tempered, and works well under pressure.
• Ability to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Ability to write routine reports and correspondence.
• Basic arithmetic skills: add, subtract, multiply, divide, compute rates, ratios, percentages, discounts, and pro‑rations.
• Apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Effective time management skills.
• Maintain confidentiality.
• Follow directions from a supervisor.
• Follow posted work rules and procedures.
• Accept constructive criticism.
• Work weekends or overtime as job requires.
• Knowledgeable in Microsoft Word and Excel.
• Knowledge of Entrata preferred.

Work performed in an office, sedentary setting or outdoor environment; primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods; frequent stooping, bending, kneeling, crouching, crawling, climbing, reaching, twisting, grasping, and repetitive hand movements; verbal communication. Long hours, odd schedules (weekends) possible.

Seniority level:
Entry level.

Employment type:

Part‑time.

Job function:
Marketing and Sales.