Senior Student Manager-Membership & Outreach-Tennis

Job Description and Position Requirements

The Pennsylvania State University

Campus Recreation, Membership and Outreach

Senior Manager - Tennis Center

Coordinator of Reservations, Membership, and Outreach

Senior Managers must be able to demonstrate leadership skills and uphold Campus Recreation policies and procedures to the patrons of the Penn State University community. They must have knowledge and skills to offer concise information for training and development offerings for Membership and Outreach student staff at the Tennis Center. Senior Managers must be able to work independently and take the initiative to provide new ideas and training concepts for the benefit and improvement of the Membership and Outreach area at the Tennis Center.

• Assist with the management of daily area procedures and appropriate utilization of resources such as planning and preparing content, materials, and set-up/tear down of student staff development and trainings.
• Assist with the development and facilitation of training student staff related to Membership and Outreach at the Tennis Center.
• Oversight of tracking student staff day to day operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.
• Assist Membership and Outreach professional staff with membership, outreach, court reservations, court fees, and rental equipment.
• Assist Managers with oversight of Reserve My Court and Connect
  2.
• Monitoring to ensure we are in compliance with AD 39.
• Primary oversight of outreach event preparation and execution.
• Assisting with fielding patron concerns via tenniscenter email.
• Assist with the recruitment and hiring process.
• Assist with the evaluation and accountability of student staff.
• Actively participate in collaborative work and development.
• Attend Campus Recreation department staff meetings.
• Complete additional duties as assigned by supervisor.

• Attend and participate in all trainings, in‑services and meetings within employee group and department wide, including Fall/Spring Trainings.
• Document student staff performance, both positive and negative, via written forms to provide feedback to employees, forward to professional staff.
• Be receptive to professional and personal development.
• Balance time commitments.
• Give and receive feedback.
• Recognize limitations and work to improve.
• To function as a contributing member of the Campus Recreation team.

• Utilize When to Work to communicate work availability to supervisors and co‑workers.
• Respectfully manage disagreements, model positive rapport with patrons and employees.
• Decisive decision making in the absence of professional staff.
• Role model appropriate behavior always, including in online communities.
• Maintain regular and frequent communication with supervisory team.
• Ability to interact with diverse groups through a variety of situations.
• Job performance may include all the duties and responsibilities of positions in lower tier levels.

• Ability to positively interact with patrons and employees alike.
• Must successfully complete the following 3 clearances:
  • PA State Police Criminal Background Check
  • PA Child Abuse History Clearance
  • FBI Criminal Background Check
• Successfully complete Pediatric and Adult CPR/First Aid after hire.
• Demonstrated leadership skills.
• Strong critical thinking skills.
• Promote Campus Recreation programs and services.

• Average of 15-18 hours worked per week as a Senior Manager for Campus Recreation.
• Work will take place on the University Park Campus and in the State College Community.
• Must be able to accommodate a variable work schedule that will include mornings, evenings, weekends, and University breaks.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.