Elder Care Navigator

When an older adult’s care needs change, families often feel overwhelmed—by options, timelines, medical information, facility processes, and the emotional weight of making the “right” decision. The Elder Care Navigator is the steady guide through that complexity.

In this role, you will serve as an advocate and experienced elder care professional on the legal team, working closely with key staff tofacilitateall aspects ofcare planning.

You’llact as the liaison between the law firm, care facilities, and the client, helping families understand care options, supporting transitions, and ensuring the client’s voice and dignity remain central throughout the journey.

You’llthrive here ifyou’reenergized by meaningful work, excel at building trust, and bring a calm, solutions-oriented presence to fast-moving situations.

You will partner with attorneys, long-term care planners, and other key staff tofacilitatehigh-quality life care planning services, including:

• Facilitate andassurethe qualityof all aspects of elder law services for care planning clients and their families.

• Provide care coordination to guide clients and families throughfacility placement and/or transfer.

• Coach and support families on advocacy with facilities, staff, and the client’s medical team.

• Research andmaintainup-to-date information on community resources, facilities, and helpful materials to best support clients engaged in life care planning.

• Attend Interdisciplinary Team Meetings (ITM) at nursing facilities as needed; document meeting notes and decisions accurately in the client’s file.

• Assess clients’ functional levelsand develop care plans and recommendations in conjunction with other professionals on the legal team.

• Collaborate with marketing staff to promote the law firm and affiliated services across the service area, including (but not limited to):seminars, articles, radio engagements, event speaking, and referral relationship-building.

• Represent the firm to facilities and the healthcare community through regular visits, strengthening positive relationships with leadership and staff.

• Attend appointments with attorneys and long-term care planners to interact with clients and referral sources.

• Make client satisfaction a top priority by helping resolve concerns with urgency and care.

• Maintain confidentiality of all client and personnel information in accordance withfirm policies.

• Integrity & confidentiality—you protect sensitive information and apply confidentiality standards consistently.

• Client-centered service—you respond promptly, follow through, and help families feel supported and informed.

• Critical thinking & sound judgment—you gather information, evaluate options, and help the teamidentifypractical solutions.

• Proactive, solutions-oriented mindset—you see what needs doing and take initiative to improve outcomes.

• Clear communication (written & verbal)—you write and speak with empathy, professionalism, and clarity.

• Comfort with technology—you effectively use standard office software and tools (including Microsoft products) to document, communicate, and coordinate care.

Required

• Bachelor’s degree in Social Workora related field(or equivalent work experience).

  • OR2–3 years of experience in a professional environment with strong administrative, coordination, or client-facing responsibilities.

• Strong organizational skills and ability to manage multiple priorities with consistent follow-through.

• Exceptional verbal and written communication skills.

• High professionalism, integrity, and commitment to confidentiality.

• Proficiency with Microsoft Office Suiteand standard office technology.

At Steinbacher, Goodall & Yurchak, our…