Customer Support Technician

Eddyfi, 366 Walker Drive, Suite 200, State College, Pennsylvania, United States

This role is part of our Remote Monitoring Solutions product line.

We're looking for a driven and detail-oriented Customer Support Technician to join our dynamic team in State College, Pennsylvania. This full-time is perfect for someone who enjoys hands-on work, values customer success, and is eager to grow within a global organization.

Be a part of something bigger.

At Eddyfi Technologies, we’re proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives.

As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we’re just getting started.

If you’re passionate about technology and want your work to make a real impact, we’d love to hear from you.

Our values

• We are customer-centric
• We innovate with a purpose
• We are results-oriented
• We are team players

Joining our team means:

• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Joining a rapidly expanding company offering long-term development and success opportunities.
• Contributing to meaningful projects that create a lasting impact.

Are you passionate about solving problems, supporting customers, and working with cutting-edge technology?

In this role, you'll be at the heart of the action — supporting customers before, during, and after the installation of new systems and upgrades. You'll also play a key role in training users and ensuring our equipment is ready for deployment. Occasional travel within the U.S. and internationally may be required to meet customers and support product rollouts.

As Customer Service Technician, you must be able to

• Clarifying customer technical requirements ahead of new project installations and briefing the production team.
• Setting up monitoring diagrams, users, alerts and calculations.
• Attending site when required to support customer installations or investigate reported faults.
• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.
• Managing the return and replacement of faulty equipment.
• Assisting with fault diagnosis and contributing to fault reduction.
• Providing training to customers mostly using teleconferencing, sometimes on site or in our facility.
• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.
• Receiving returned equipment and diagnosing faults.
• Carrying out minor repairs and refurbishment of equipment.
  
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What makes you an asset to our team

• Proven experience in customer service within a technical or manufacturing environment.
• Strong understanding of electro-mechanical systems (power, switches, sensors, cabling, hydraulics).
• Ability to troubleshoot issues (mechanical, electrical, basic software) without needing to repair circuit boards.
• Experience supporting hardware products, not just software – ideally from companies that build instruments or devices.
• Provides remote support to customers and guides them through setup and installation (does not perform the install).
• Excellent communication skills and fluent in English.
• Open to occasional travel for on-site support or training.

If you have transferable skills, even if you don’t meet all the criteria, feel free to submit your application!

At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.

Eddyfi, 366 Walker Drive, Suite 200, State College, Pennsylvania, United States