Assistant Director of Housing Operations and Guest Services

Assistant Director of Housing Operations and Guest Services

Job

• Location:
  
  Statesboro, GA
• Full/Part Time:
  Full Time
• Regular/Temporary:
  Regular

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor’s, master’s and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 “high research” university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses – the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville – Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth.

The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

The Assistant Director of Housing Operations and Guest Services will lead hiring, training and supervision of front‑desk student assistants, overseeing 75+ student assistants and managing front‑desk operations. The position also coordinates residence‑hall use for summer camp and conference operations, scheduling and billing of groups in conjunction with the Division of Continuing Education and Special Events.

• Oversee front‑desk operations, ensuring staff provide customer‑service‑driven response, correspondence, and interactions with parents and students.
• Support the Associate Director of Housing Facilities in daily operations affiliated with housing facility management, building walks, key management, and work‑order follow‑up.
• Lead the mid‑semester health and safety room inspection process in collaboration with Resident Education, Residence Life and Facilities Services.
• Hire, train, supervise, and evaluate approximately 2 graduate assistants, 75 desk assistants and 15+ conference assistants.
• Coordinate Admissions‑based recruitment events, daily tours and coordinate with Residence Hall staff to locate tour rooms.
• Coordinate summer camp and conference operations, including scheduling of groups, invoicing housing‑affiliated charges and providing on‑call support to triage issues.
• Use assessment data to inform planning and decision‑making and assist in the development of University Housing policies and procedures.

• Educational Requirements
  :
  Bachelor's Degree
• Required Experience
  :
  Three (3) or more years of related work experience

• Post‑Master's coursework
• Five (5) or more years of work‑related experience
• Experience in residential operations

$55,126 - $70,307 (exempt position, paid monthly)

• Resume
• Cover Letter
• Two (2) Professional References

• Consistently exhibit engaging customer service.
• Ability to support various constituencies served by the University.
• Proven proficiency with computers including Microsoft Office, Google and other applications.
• Adhere to University policies and procedures to meet institutional goals.
• Effective communication, organizational and human‑relations skills.

January 31, 2026

January 6, 2026

Department of Human Resources: (912) 478‑6947 or hrservice

Technical Support: USG Service Desk, (877) 251‑2644 or support

Georgia Southern University provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation or disability. Individuals needing reasonable accommodations under the Americans with Disabilities Act should contact Human Resources.

• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.
• Work may extend to evenings, weekends and/or holidays.
• May be required to maneuver items weighing up to 25 pounds.

Position of Trust and Education.

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