Enrollment Services Representative

Enrollment Services Representative

Location: Armstrong Campus – Savannah, GA

Employment Type: Full‑time

Department: Enrollment Services

Job Overview: The Enrollment Services Representative assists students and university constituents with enrollment‑related needs in Financial Aid, Student Accounts, Registrar, and Admissions functions using excellent customer service in the university’s first‑stop enrollment services department.

• Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments.
• Assist students and university constituents who come to the first‑stop Enrollment Services Department in a face‑to‑face setting.
• Understand current Admissions, Financial Aid, Registrar, and Bursar policies and procedures and how they impact student enrollment processes.
• Provide excellent customer service consistently and professionally.
• Maintain confidentiality of student records in compliance with FERPA.
• Conduct outreach to students assisting with enrollment requirements via phone, email, tickets, etc.

• Educational Requirement: High school diploma or equivalent.
• Experience: One or more years of related work experience.

• Knowledge of complex student information systems used in higher education (e.g., Banner, Xtender).
• Bachelor’s degree.
• Previous office experience.
• Experience in a high‑volume, first‑stop integrated student services office or call center.

$20.67 per hour (non‑exempt, biweekly basis).

• Resume
• Cover Letter
• Two professional references

January 12, 2026

January 2, 2026

Department of Human Resources: (912) 478‑6947 | hrservice

USG Service Desk: (877) 251‑2644 | support

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Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act should notify Human Resources: (912) 478‑6947.