Academic Advisor ; Pool

Academic Advisor I (Applicant Pool)

Job : 291705
Location: Statesboro, Georgia;

Georgia Southern - Savannah;

Georgia Southern - Hinesville
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

This is a general applicant pool for Academic Advisor I positions available on all three campuses of Georgia Southern University.

Department Information

Center for Advising, Retention and Completion

Job Summary

Serve as frontline contact for undergraduate students for developmental academic advising to drive engagement and empower students to achieve their academic and career goals. Build formative relationships with students by interpreting information concerning course descriptions, program requirements, prerequisites, and registration procedures. Play a vital role in maximizing undergraduate students' persistence to graduation. Consistently exhibit service, collaboration, and excellence as championed by the Division of Enrollment, Marketing, and Student Success.

This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA 's are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus and in certain non-campus buildings owned or controlled (leased) by the University.

Responsibilities

• Accurately Advise students on degree requirements; program changes; and resolution of academic problems
• Meet minimum KPI targets for advising campaigns
• Monitor student academic progression and participate in CARC retention outreach efforts
• Support students in the establishment of academic and career goals; and identify and address challenges that may negatively impact student success
• Communicate key advising updates to students through coordinated CARC campaigns and based on caseload needs
• Provide current and returning students with in-depth information regarding course descriptions, prerequisites, program requirements, and registration procedures
• Participate in New Student Onboarding and Orientation: create presentations; resolve academic related issues and evaluate courses
• Consistently comply with academic policy and communicate those policies accurately to students
• Represent center, unit, and university at institutional meetings and events as assigned
• Develop and maintain student files and records in accordance with CARC policy

• Bachelor's Degree

• One (1) or more years of related work experience

• Master's Degree

• Resume
• Cover Letter
• Two (2) Professional References

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to work independently and within a team environment

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success.

• Effective communication (verbal and…