Interlibrary Loan Lead

Interlibrary Loan Lead

Job : 302904

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro
- Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student‑centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Statesboro Campus
- Statesboro, GA

Access Services Department

The Interlibrary Loan Lead is responsible for managing interlibrary loan Borrowing, assisting interlibrary loan staff with interlibrary loan Lending, and performing additional tasks as needed. The position requires daily interaction with the campus community as well as regular communication with other libraries. Attention to detail and commitment to service are necessary components of this position. This position includes daily supervision of interlibrary loan staff.

• Manage daily workflows and procedures related to the interlibrary loan Borrowing queue including processing borrowed items, determining loan and licensing policies, preparing and tracking shipments, preparing invoices, reporting database and cataloging problems
• Process Interlibrary Loan and Document Delivery requests from Georgia Southern University faculty, staff, and students, and from external domestic and international libraries, including identifying, retrieving, scanning, and delivering library materials
• Provide welcoming, courteous, and actively engaged customer service, including greeting and communicating with faculty, staff, students, and community patrons in person, or by phone, email, or online chat, to identify and address their service needs
• Hire, train, supervise, and evaluate staff and/or student workers as needed
• Provide staffing support to the Access Services desk
• Cover additional interlibrary loan duties in absence of the ILL librarian or fellow staff

• High School Diploma or equivalent

• Experience working in a library
• Supervisory experience

• Bache…