Head Teller - Bulloch

SUMMARY

As the Head Teller, you will supervise and inspire a team of tellers, ensuring the smooth and efficient operation of the branch. This position involves overseeing the daily teller activities, managing cash flow, and fostering a customer-first mindset. Your leadership will ensure that the team provides exceptional service while adhering to bank policies and regulations. You will play a key role in enhancing the customer experience and contributing to the branch's overall success.

• Head, motivate, and inspire a team of tellers, fostering a culture of accountability, teamwork, and customer service excellence.
• Schedule and monitor daily activities of tellers to ensure operational efficiency and service delivery.
• Manage teller time and attendance, addressing performance concerns and providing guidance to enhance individual and team success.
• Oversee cash management functions, including vault rotations and ordering cash requirements.
• Ensure accurate nightly reporting and completion of all required documentation.
• Perform teller performance evaluations, working closely with the Retail Banking Officer to ensure feedback is delivered constructively and effectively.
• Promote a professional, friendly, and positive environment that aligns with the bank's mission and values.
• Enforce compliance with all banking regulations and policies, addressing any discrepancies promptly.
• Collaborate with the team to ensure smooth operations and regulatory compliance of the branch.
• Assist in the recruitment and interview process for prospective tellers and help onboard new team members.
• Provide continuous training for new hires, ensuring proficiency in all teller activities and banking systems.

• Provide exceptional, friendly, and professional customer service, ensuring a positive and engaging banking experience.
• Accurately process deposits, withdrawals, loan payments, and other transactions.
• Cross-sell bank products and services to meet customers' financial needs.
• Assist customers with inquiries, providing account balances and other banking services.
• Maintain accuracy by balancing daily transactions and verifying cash totals.
• Crosstrain in other areas of the Banking Center to provide seamless operations.
• Ensure full compliance with the Bank Secrecy Act/Anti-Money Laundering Program and other regulatory requirements.
• Perform other duties as assigned.

• High School Diploma or GED required.
• Minimum of two years of experience as a teller required.
• Demonstrated Leadership skills, with the ability to manage and motivate others.
• Excellent customer service skills, demonstrating a professional and courteous demeanor at all times.
• Strong organizational and time management skills with keen attention to detail.
• Proficient in financial software and computer systems.
• Ability to handle challenging situations with professionalism and tact.
• General knowledge of the Bank Secrecy Act/Anti-Money Laundering Program preferred.

• Professionalism: Represents the bank with the highest standards of integrity, confidentiality, and professionalism.
• Productivity: Consistently meets performance goals, optimizing company time and resources to deliver high-quality results.
• Attendance: Maintains excellent attendance, with minimal absenteeism, and punctuality in all aspects of work.
• Attention to Detail: Exhibits exceptional accuracy in processing transactions and maintaining records, ensuring compliance with all bank policies.

• Extensive contact with the public in a fast-paced environment.
• Occasional travel to other offices for training or meetings.
• Ability to lift coin bags weighing up to 50 lbs. and perform physical tasks such as standing, stooping, kneeling, or sitting for extended periods.
• Must maintain a professional appearance and demeanor in a customer-facing environment.
• May require relocation during major disruptions (e.g., natural disasters, pandemics) to ensure business continuity.

• Computer, telephone, fax machine, scanner, copier, printer, ATM

• Supervises the teller team at the designated branch location.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties and assign other duties, as necessary.

If you are passionate about heading a team, delivering exceptional customer service, and thriving in a fast-paced environment, we would love to hear from you. Apply today and join a team committed to excellence!