Financial Center Manager

This position is part of our Retail Banking team, which serves as the primary service and sales delivery channel for the market in which it operates.

The Financial Center Manager is responsible for the overall leadership, growth, performance, and daily operations of the financial center. This individual is committed to delivering remarkable customer experiences while leading efforts to grow consumer and small business relationships, core deposits, and the overall presence of the bank within the market. The Financial Center Manager partners closely with the Community President and other lines of business to support relationship growth, referral generation, and community involvement initiatives.

This role is expected to actively contribute to the growth of the financial center through proactive customer engagement, relationship development, community visibility, and sales leadership. The Financial Center Manager oversees financial center operations with a focus on operational excellence, team development, risk management, and service execution while fostering a positive and growth-oriented culture for both employees and customers.

As a leader of the Financial Center, they set the example for their teams to follow.

RESPONSIBILITIES INCLUDING (BUT NOT LIMITED TO):

Support the Community Presidents in achieving financial center goals and objectives aligned with the vision and mission of the bank.

Lead the overall performance, growth, and day-to-day operations of the financial center with an emphasis on relationship growth, deposit acquisition, and customer retention.

Promote and cultivate a proactive sales and service culture focused on delivering remarkable customer experiences and deepening customer relationships.

Develop and maintain strong consumer and small business banking relationships through proactive outreach, follow-up, referrals, and relationship management efforts.

Represent the bank within the community through civic involvement, networking opportunities, community events, and other activities that enhance the visibility and reputation of the bank.

Collaborate with internal partners and lines of business to identify opportunities for relationship expansion and referral generation.

Coach, motivate, and develop financial center team members to achieve individual and team sales, service, and operational goals.

Support efforts to grow and retain the financial center’s deposit portfolio through relationship development and proactive customer engagement.

Maintain a strong working knowledge of consumer banking products and services, including deposit accounts, consumer loans, and digital banking solutions.

Lead by example in delivering exceptional customer service internally and externally while fostering a positive and team-oriented environment.

Ensure the financial center operates efficiently and in compliance with bank policies, procedures, security standards, and applicable regulatory requirements.

Regularly apply L.E.A.D. principles when providing guidance and direction to direct reports and others.

Support daily financial center operations by assisting with customer transactions and teller functions as needed while continuing to deliver a high level of service.

Analyze financial center operations and staffing needs to ensure optimal performance and service delivery.

Lead operational updates and communications impactive the financial center.

Take the lead on financial center security education and address issues as they arise.

Perform other duties as assigned.

MINIMUM YEARS OF

EXPERIENCE:

3+ years in retail banking, financial center leadership, or related banking leadership roles

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required

Prior experience leading or supervising employees in a…