MIS Technical Engineer

Job Summary:

Under general supervision, provides advanced technical support and administration for the agency's technology infrastructure across multiple counties and locations. Responsible for supporting, maintaining, troubleshooting, and optimizing desktop systems, servers, cloud services, networking equipment, telecommunications systems, security systems, software applications, audio/video systems, and related technology resources. Serves as a technical resource to end users and assists with technology projects, implementations, disaster recovery planning, and infrastructure management.

Essential Functions:

Provides ongoing technical support to agency users through phone, remote access, and onsite assistance.

Troubleshoots and resolves end-user hardware, software, networking, telecommunications, and system issues.

Installs, configures, upgrades, and maintains desktop computers, laptops, servers, printers, mobile devices, and peripheral equipment.

Provides end-user training on software applications, business systems, and technology resources.

Supports local area networks (LAN), wide area networks (WAN), wireless infrastructure, cloud-based systems, and virtual environments.

Maintains and supports Microsoft operating systems, business applications, and technology platforms.

Monitors and maintains secure printer operations and related print management systems.

Provides service coverage outside normal business hours as required.

Ensures critical data is backed up in accordance with disaster recovery and business continuity requirements.

Assists in testing backup, disaster recovery, and business continuity procedures.

Supports planning, deployment, and implementation of technology projects and new site openings.

Researches emerging technologies and recommends improvements to agency technology systems.

Oversees maintenance and support of business cell phones, VoIP systems, communication platforms, and associated applications.

Supports and maintains surveillance systems, security systems, access control devices, and related technologies.

Monitors, updates, and processes technology service requests through the ticket management system.

Maintains detailed technical documentation, inventories, and support records.

Coordinates with vendors, contractors, and service providers to resolve technology issues.

Maintains a consistent, high-quality, customer-focused approach when providing technical services and support.

Performs other related duties as assigned.

Required Knowledge &

Skills:

Knowledge of information technology infrastructure, systems, and support practices.

Knowledge of computer hardware, operating systems, software applications, and peripheral devices.

Knowledge of LAN, WAN, wireless networking, cloud-based services, and virtual environments.

Knowledge of cybersecurity principles and technology security best practices.

Knowledge of VoIP systems, telecommunications equipment, surveillance systems, and access control technologies.

Knowledge of disaster recovery, backup systems, and business continuity concepts.

Ability to troubleshoot hardware, software, network, and systems-related issues.

Ability to communicate technical concepts effectively to non-technical users.

Ability to manage multiple technical projects while maintaining excellent customer service.

Ability to communicate effectively both verbally and in writing.

Ability to maintain confidentiality and handle sensitive information appropriately.

Ability to work independently with minimal supervision.

Ability to prioritize assignments and meet deadlines in a fast-paced environment.

Ability to establish and maintain productive working relationships with staff, vendors, and contractors.

Ability to demonstrate strong customer service, interpersonal, and active…