Scheduler, Administrative​/Clerical

Responsible for scheduling, relaying prep information, and obtaining pre-authorizations and pre-certifications as required.

• Schedule surgeries, procedures, tests as assigned by office. Inform referring office/patient of prep requirements as needed.
• Clerical duties to include use of office equipment, prepping and retrieving charts, completing forms for patients, answering phones, reviewing charge tickets for accuracy, keying charges, editing and keying various documents, burning CD’s, assist patients with billing/account information, keying and maintaining protocol, etc. as assigned by office.
• Orders supplies as assigned by office.
• Obtaining and reporting preauthorization and precertification information as required.
• OSHA compliance as assigned by office.
• Maintains patient confidentiality.

High school diploma.

Minimum of one-year experience in customer service setting, preferably six months receptionist/scheduler experience in healthcare setting and experience with office equipment.

• Knowledge of managed care principles, reception tasks, clinic policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer.
• Knowledge of customer service concepts and techniques.
• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in customer service principles.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.

Piedmont Health Care