Customer Service Representative

Join to apply for the Customer Service Representative role at JP's Plumbing and Heating
, located in Statesville, NC.

Working at JP's Plumbing and Heating, a family‑oriented business that has served Iredell County since 1965, offers more than just a job—it’s a chance to join a friendly, customer‑centric company with a stellar reputation.

Serve as the primary point of contact for customers, providing exceptional service through phone, email, and other communication channels, including social media. Key tasks include scheduling appointments, making follow‑up calls, managing customer accounts, selling maintenance agreements, and assisting with the company's social media presence.

8 am to 5 pm, Monday through Friday.

$19–$23 per hour, depending on experience.

• 100% company‑paid health insurance
• 100% company‑paid dental insurance
• Vision insurance available
• Aflac supplemental insurance available
• 401(k) with company match
• 7 paid holidays
• 2 weeks paid vacation after 6 months of employment

• Family‑oriented culture prioritizing flexibility and work‑life balance
• Commitment to professional growth and advancement within the company
• Valued flexibility to manage personal commitments

• 2+ years of customer service or administrative experience
• High school diploma or equivalent
• Experience in the service industry preferred
• Experience in HVAC, plumbing, or construction considered a plus
• Excellent communication and interpersonal skills
• Strong computer skills, proficient with Microsoft Office (Word, Excel, Outlook)
• Experience with social media platforms such as Instagram and Facebook preferred
• Detail‑oriented, organized, able to manage multiple priorities in a fast‑paced environment
• Positive attitude, professional demeanor, commitment to delivering outstanding customer experience
• Geographical knowledge of the sales area or map‑reading skills

Entry level

Full‑time

Other

Construction