ECW Training Analyst

Description

The eCW Application Training Analyst is a member of the EMR/Applications team; responsible for developing, delivering, and maintaining comprehensive training programs for eClinical

Works (eCW) and other clinical applications. This position supports new hires, existing staff, system implementations, and other application-related training, content development, and configuration needs.

This team member is the first level of training support to the EMR and other clinical applications, as well as preparing and maintaining the appropriate documentation including training curriculum, educational materials, instructional videos and other learning resources to ensure staff competency, promote workflow standardization.

The eCW Application Training Analyst also provides necessary training and on-site support to end users as it relates to use of clinical applications. The Analyst may also make recommendations regarding areas of potential improvement in the operations of end users regarding clinical applications in an effort to meet organizational goals and quality measures. The analyst may also work closely with the Directors of IT and Operations to in order to quickly implement any new process and to communicate operational changes to the various departments impacted by changes recommended.

The eCW Application Training Analyst combines hands‑on eClinical

Works experience with strong instructional, communication, and organizational skills. This individual is an approachable, adaptable, and engaging educator who can translate technical concepts into practical guidance, assess learning outcomes, and continuously improve training programs to enhance user proficiency, operational efficiency, and the overall effectiveness of clinical and revenue cycle workflows.

Reports to IT Director or another manager as assigned

None.

• Conduct all eCW training for new hires and existing staff, including provider, clinical, and revenue cycle workflows
• Deliver both classroom-style and virtual training sessions using adult learning principles
• Provide at-the-elbow (ATE) support during go-lives, system upgrades, and new module rollouts
• Develop and maintain a new hire onboarding curriculum tailored by role (providers, nurses, front desk, billing, etc.)
• Conduct refresher and optimization training as workflows or system versions change
• Facilitate train-the-trainer sessions for super users and department champions
• Assess learner competency and provide evidence of learning through skills checklists, assessments, and post-training evaluations

• Create and maintain training materials, including quick reference guides, tip sheets, workflows, FAQs, and e-learning content
• Develop and edit training videos (screen recordings, walkthroughs, and tutorials)
• Keep all training assets organized, version-controlled, and accessible on Share Point

• Assist with eCW configuration and build as needed
• Partner with the eCW analyst team to translate system changes into updated training content
• Serve as a liaison between end users and the IT/eCW team to gather feedback and identify training needs
• Participate in upgrade testing and validation to understand new functionality before it reaches end users
• Troubleshoot basic user issues and elevate complex problems appropriately
• Support new module implementations

• Present confidently to groups of all sizes, including providers, executives, and large staff audiences
• Communicate system changes and updates through newsletters, huddles, or meetings
• Build strong working relationships with clinical and…