Experienced Dental Front Office Assistant

Experienced Dental Front Office Assistant

Staunton Dental Care is looking for a part‑time experienced Front Office Assistant – Business Assistant. The ideal candidate will have 1+ year of experience in a dental setting and be available to work Monday, Wednesday and Thursday from 8a‑6p.

Why Heartland Dental?
Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front‑loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential
• Access to on‑demand Daily Pay

Staunton Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 8‑person team that thrives on collaboration, communication, and community. Our practice is located at 1600 N Coalter Street in Staunton, VA.

• Experience in a dental or medical setting
• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• Ability to protect PHI and maintain HIPAA data safeguards with required training

• 2+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Experience with Dentrix or other dental software

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions periodically throughout the year
• TB test required for all new hires in dental office positions, except in FL & TN

Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors retain clinical autonomy. All Heartland Dental supported doctors share the goal of delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.