Patient Care Investigator

Patient Care Investigator

Health Care Compliance Spec I

$47,000 to $60,000

4

Dept Behavioral Health/Develop

Western State Hospital

(Use the "Apply for this Job" box below)./

General Public - G

Location:

Western State Hospital 103 Valley Center Drive, Staunton, VA 24401.

Who We Are

Western State Hospital, part of the Virginia Department of Behavioral Health and Developmental Services (DBHDS), has been a leader in psychiatric treatment since 1828. WSH is a 302-bed Joint Commission/CMS-accredited psychiatric facility located in the scenic Shenandoah Valley. Just 30 minutes from vibrant university towns, our hospital serves adults with serious mental health needs and is nationally recognized for our Psychosocial Rehabilitation “Learning” programs.

WSH provides a modern clinical setting and a therapeutic environment for patients, supported by highly qualified staff. Employees also enjoy the beauty and tranquility of the Shenandoah Valley, with nearby cities such as Charlottesville and Harrisonburg offering dining, entertainment, and outdoor activities, making Staunton an attractive place to live and work.

Position Overview:

Western State Hospital is seeking a full time Patient Care Investigator to Serve as the part of the facility’s investigation team to investigate alleged abuse/neglect, peer to peer and administrative reviews as assigned by the Director, including dLCV reported incidents.

• Serve on a team of investigators
• Provides the Operations/Quality Improvement Office investigative reports, attachments, various recorded evidence related to an investigation; monthly case status review reports; and maintain communication with the Investigations Manager, Facility Director and the Human Rights Advocate
• Represent each investigation during grievances and other administrative settings; unemployment hearings, etc. when needed
• Attend annual training
• Coordinate the investigative process with the DBHDS Human Rights Advocate and the Department of Social Services; conduct other administrative investigations as instructed by the director

• health, vision, and dental insurance
• life insurance
• paid time off
• sick time
• family/personal time
• retirement with cash match

• Combination of training/experience in patient investigation as a patient investigation specialist and experience with report writing
• Mandated investigation training by DBHDS and be on an approved list of investigators
• Good investigative techniques, organizational skills, writing and interviewing skills
• Ability to communicate effectively, both orally and in written form with a variety of individuals from a variety of professional backgrounds
• Individual must have the ability to write, clearly, concisely and in an extremely organized manner
• High degree of independent initiative and decision-making
• Must be able to function independently, assess and plan an effective investigation
• Must possess moderate skill in the use of computers

• Bilingual
• Veteran or Veteran Spouse

Applications and résumés for this position are accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you clearly and specifically detail all relevant work experience; we will not make assumptions about your qualifications.

Background Investigation:
All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency…