Desktop Support Engineer; F2F

(Required Local candidates for face to face interview)

Hi, Greetings from Quantaleap Inc.!! Reetu Kalra from Quantaleap Inc. we have an excellent job opportunity and I saw that you are doing some fascinating work. Your profile intrigued me, and was wondering if you would be interested in a position with our client.

Location:

Staunton, VA
Duration:
Long-term
Requires experience Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. Rotating on-call support required.

• Responds to all levels of support requests from Tier 1 - 3.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with end user resources.
• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.

• Effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software.
• Ensure system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
• Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations and regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies.
• Investigate and troubleshoot issues.
• Diagnose and recover from hardware or software failures.
• Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.

Best Regards, Reetu Kalra Quantaleap Inc.