System Administrator

Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: System Administrator 4

Location: Staunton, VA

• Respond to all levels of support requests from Tier 1 - 3.
• Provide exceptional customer service.
• Communicate effectively with teammates and customers of varying levels of technical expertise.
• Respond to break/fix requests associated with end user resources.
• Configure and deploy new/replacement Linux (Red Hat) and Windows operating systems servers.
• Configure and deploy new/replacement desktop/laptop computer equipment and peripherals.
• Maintain up-to-date project and architecture documentation.
• Maintain up-to-date inventory and maintenance records.
• Monitor system resources for server/service anomalies.
• Resolve connection issues between users and resources.
• Maintain detailed change history of changes.
• Support team efforts to improve cybersecurity controls and defenses.
• Support team efforts for threat hunting and mitigation.
• Manage time and resource constraints.

The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Responsibilities include systems administration, engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations and regular file archival and purge as necessary.
• Create, change, and delete user accounts by request.
• Provide Tier III/other support per request from various constituencies.
• Investigate and troubleshoot issues.
• Diagnose and recover from hardware or software failures.
• Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications for project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

• Configures and deploys new/replacement Linux (Red Hat) and Windows operating systems servers – Required – 5 years.
• Desktop/Laptop/Server hardware – Required – 5 years.
• Experience with Active Directory administration – Required – 5 years.
• Virtualization/VMware – Required – 5 years.
• Backup and recovery – Required – 5 years.
• Help desk support – Required – 5 years.
• Customer service – Required – 5 years.
• Cybersecurity – Highly desired – 2 years.
• Hands-on with network equipment – Desired – 3 years.
• Experience with Video Management Systems – Desired – 2 years.
• Microsoft certification / related certifications – Nice to have.
• Audio-Video support – Nice to have.

Equal Opportunity Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.