Service Operations Manager - Staunton, Va

SERVICE OPERATIONS MANAGER - STAUNTON, VA

Company: Canteen North America

Location: Staunton, VA

Salary: $56,500 - $65,000 / year

Other Compensation: Yearly Bonus Opportunity

Join as a Service Operations Manager to oversee coordination of service calls across branches in Virginia, West Virginia, and Kentucky.

Oversee scheduling and dispatch of service calls for vending machines, micro-markets, and office coffee equipment. Coordinate daily technician assignments, monitor completion, communicate with customers, collaborate with leadership, track metrics, use service management systems, and support a culture of accountability.

• Oversee scheduling and dispatch of service calls.
• Coordinate daily technician assignments and routes.
• Monitor and ensure timely completion of all service work orders.
• Communicate regularly with customers to provide updates, resolve issues, and ensure satisfaction.
• Collaborate closely with branch and regional leadership to maintain smooth, consistent operations.
• Track performance metrics and analyze service data to improve response times and technician productivity.
• Utilize service management systems and scheduling software to manage daily workflows.
• Support a culture of accountability, customer focus, and continuous improvement.

• Prior experience in service operations, scheduling, or dispatch management—ideally in vending, food service, or route-based industry.
• Strong technical aptitude and comfort using service management software.
• Excellent communication, organization, and multitasking skills.
• Ability to work independently while collaborating with remote teams.
• Customer‑first mindset with a proactive, problem‑solving approach.
• Willingness to travel periodically across branches in VA, WV, and KY.

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Apply today! Canteen is an equal opportunity employer. At Compass Group, we are committed to treating all Applicants and Associates fairly.

Qualified candidates must be able to perform the essential functions of this position with or without reasonable accommodation. Disclaimer:
This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements.

Applications are accepted on an ongoing basis. Canteen maintains a drug‑free workplace. Canteen is a member of Compass Group USA.