Retail Sales Associate

We are seeking an entry-level, full-time Retail Sales Associate for First Cash located in Staunton, VA. The role involves delivering customer service on both lending and retail sides of the business and working with a variety of merchandise, including tools, electronics, jewelry, and possibly firearms in FFL locations.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The associates will work with a wide variety of jewelry and general merchandise. The position offers hourly wage plus commission based on productivity.

Pay is $15.00 to $18.00 per hour; actual pay depends on location, qualifications, and experience.

• Greets and interacts with all customers to develop a rapport and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, walking, climbing, etc.).
• Ability to work with firearms and to become firearms certified.
• Employees may assist customers exterior to the building or retrieve products stored in exterior storage areas.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Willing to work at multiple locations as needed.
• Flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Excellent store hours; most stores open 9 AM to 6 PM; many stores closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (up to 50% of wages earned, up to seven times per payroll cycle).
• Ability to earn unlimited commission above hourly base rate.
• Vacation: 1 week after 6 months; 2 weeks after 1 year; 3 weeks after 5 years (adjusted for state/local requirements).
• Sick/PTO: 8 hours after 6 months; 16 hours after each anniversary year 2-5; 24 hours after 5 years.
• Employee discounts from day one of employment.
• Tuition Reimbursement up to $2,000 per year through First Cash Education.
• Access to 10,000+ discounts through First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months.
• Access to First Cash Pet Insurance.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of their personal performance. Details are provided during the interview process. Pay rates will not be below applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.