Customer Service Administrator

Job Title:

Customer Service Administrator

Hours:

Mon – Fri 8.30am – 5.00pm with one day on rotation finishing at 4.00pm

Salary: £25,000 per annum

Location:

Staveley, Chesterfield

Responsible to:
Office Supervisor

Main

Purpose:

Responsible for all aspects of administration, dealing with customers and answering telephone calls. Full training will be provided upon joining the business.

Main tasks and duties

* Working within a busy office environment in a customer service role Must be able to work well in both an individual & with a wider team setting.

* Effectively deal with customers at all levels, both internally & externally in both verbal and written formats.

* Provide a high level of customer service to your customers.

* Manage own workload within a busy office environment

* Deal accurately and efficiently with all types of customer enquiries, keeping all key stakeholders fully informed throughout the process.

* Fully investigating any issues on customer orders & reporting to upper management.

* Ability to make sound commercial decisions where needed.

* IT literate – Microsoft office packages.

* To be flexible & adaptable approach to the role and have the ability to assist wider team where necessary