AR Analyst

Location: Thorold

The Accounts Receivable (AR) Analyst is responsible for managing and driving any collection activities while maintaining accurate records of all customer interactions and collections and is responsible for supporting internal and external audits related to accounts receivable. This person will develop a cross‑functional partnership with Sales, Customer Experience, Shipping, and Finance. The Accounts Receivable Analyst will use analytical skills and business acumen, positive business influence skills, exceptional organizational skills with attention to detail to drive growth and best practice.

Functional

Maintain accurate records of all customer interactions and collection activities

Reconcile customer accounts and process account adjustments or credit memos as needed

Connect with customers via email or on the phone to collect payments

Collaborate with Sales and Customer Service teams to resolve invoice issues

Reconcile credit card statements and organize corresponding receipts

Record applicable bank transactions to SAGE

Review, monitor and withdraw Pay Pal transactions and record

Generate and send accurate customer invoices in a timely manner

Monitor aging reports and follow up with customers on outstanding accounts

Post customer payments (cheques, wire transfers, credit card payments, etc.) to the accounting system

Investigate and resolve payment discrepancies, short payments, and customer disputes

Prepare AR reports for management and assist with month‑end closing activities

Ensure compliance with company policies and accounting procedures

Support internal and external audits related to AR

Additional project work and responsibilities as required

Investigate and propose continuous improvements to daily tasks and activities

Leverage the use of AI to streamline processes and controls

Other related responsibilities as required

People and Culture

Model Book Depot’s values in all that you do and hold others accountable in maintaining their integrity

Enable Book Depot’s purpose‑driven culture of Enchanting the Mind, that is values‑aligned, family friendly, high‑performing and innovative; and recognize team members who are consistently contributing to this culture

Ensure everyone is pulling together in the same direction and that you are prioritizing departmental and individual goals

Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability

Actively empower the learning and professional growth of your team through encouraging your team’s participation in Book Depot University (BDU), and being a participant

Provide mentorship and meaningful feedback to your team

Qualifications

A College Diploma or related field or equivalent training and experience required

2+ years of experience in an AR or general accounting role

Proficiency in accounting software (e.g., Sage 300, Quick Books, SAP, or similar)

High attention to detail and organizational skills

Ability to prioritize and manage multiple tasks in a fast‑paced environment

Strong attention to detail, aptitude for working with numbers and formulas

Self‑motivated with strong project and time management skills

Goal‑oriented, with growth mindset

Excellent interpersonal skills and ability to work effectively with all team members across the organization

Strong sense of values alignment, ethics and ability to handle sensitive information with tact and discretion

Positive and motivational

Experience in a high‑volume AR environment

Familiarity with collections, best practices and customer portals

Buffalo, NY $50,000.00-$68,000.00 2 weeks ago

#J-18808-Ljbffr