Student Information & Service Officer

Location: Niagara Falls

Salary Range: $60,000.00 To $70,000.00 Annually

Position

Job Title:

Student Information & Service Officer

Employment Type:

Full-Time, Permanent

Work Schedule:

Onsite

Salary Range: $60,000 - $70,000

Reports To:

Manager, Student Records, Registration and Awards

About The University Of Niagara Falls Canada
Innovation Flows Here.
Officially opening its doors in 2024, the University of Niagara Falls Canada (UNF) is an innovative and digitally oriented institution that prepares graduates for leadership in the digital world. We believe in delivering programs that provide a direct pathway to meaningful careers in high-demand industries. UNF is part of the Global University Systems Canada group of institutions and Global University Systems, an international network of higher education institutions.

Our location
Our campus is located in historic downtown Niagara Falls. Beyond being Canada’s #1 travel destination, Niagara Falls is a small vibrant city that offers up a slice of metropolitan living at a different pace. From world-class dining and entertainment options to luxury shopping and cultural experiences. Our location offers the amenities of a large urban centre within a comfortable, liveable community.

Primary Purpose
Reporting to the Manager, Student Records, Registration and Awards, the Student Information & Service Officer provides proactive, professional, and student-centred service to a diverse community, including current and prospective students, alumni, parents, faculty, staff, visitors, and other stakeholders.

The incumbent serves as a primary point of contact for student-related inquiries received through in-person, telephone, email, virtual chat, and other service channels. The position provides accurate information and assistance across a broad range of registrar and student service functions, including admissions, registration, enrolment, student accounts, tuition and fees, financial supports and awards, academic records, privacy, and data security.

The Student Information & Service Officer assesses the nature and complexity of inquiries, determines the appropriate course of action, provides information and guidance within established policies and procedures, and refers matters to the appropriate office or resource when specialized support or decision-making authority is required. The incumbent is expected to exercise sound judgment, maintain confidentiality, and ensure that student requests and transactions are handled accurately, efficiently, and in accordance with University policies, procedures, and applicable legislation.

The position also supports graduation and credential-related services, student documentation requests, records maintenance, payment and account transactions, service communications, and operational initiatives within the Registrar’s Office. The incumbent contributes to continuous improvement by identifying service trends and opportunities and supporting initiatives that enhance the student experience and operational effectiveness.

Specific Responsibilities

Provide guidance and support to students, faculty, parents, and other stakeholders on a broad range of student and registrar services, including undergraduate and graduate admissions, enrolment services, academic registration, student accounts, tuition and fees, student awards and financial supports, student records, and convocation-related inquiries.

Accurately identify the nature and complexity of received inquiries, determine the action to be taken, advise and assist students, seek additional information as required, and refer or connect students and applicants to the appropriate office or resource to ensure their inquiry or request is resolved effectively.

Provide information and guidance to students regarding tuition…