Mail Room Coordinator

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

* Please Note:

This role is fully onsite Monday to Friday at our St. Catharines Corporate Office*

The Mail Room Coordinator is the face of the Mail/Print Room and the main contact for servicing more than 100 branches and two Corporate Offices via walk-in, phone or Ticketing System support requests.

The Mail Room Coordinator is passionate about delivering a high level of customer service and support and is very detail oriented which ensures accuracy of the job remains high. Experience in a fast-paced working environment and being extremely reliable and punctual are all requirements for this position. You are highly organized and take pride in helping things run smoothly and efficiently and strive to achieve the highest standards of excellence.

The primary responsibility is to efficiently and effectively process inbound and outbound mail, inbound and outbound couriers, delivery mail to departments, always ensuring the correct person receives the correct mail package within defined SLAs. This role also cleans, stocks and completes minor repairs to printers throughout the office.

• Welcome all staff to the Mail/Print Room in a professional manner and assist as required, logging Log tickets for all Mail/Print room adhoc requests and other Facility or Printer device related requests in Service Now. Complete tickets ensuring maximization of productivity through effective use of standard operating procedures and defined SLAs
  • Set up and operate mail equipment and courier software programs
  • Following “chain of command” and secure mail handling SOPs:
    • Open, log, sort and distribute incoming mail, courier bags and packages
    • Prepare and log outbound mail, corporate courier and individual couriers (Canada Post, Purolator, UPS, Fedex, mass mailing)
    • Sort by priority ensuring high-value corporate assets are expedited for distribution
    • Fill relevant details in distribution and shipping forms, providing accurate information to ensure that mail is delivered to the right locations and people
• Shipping / receiving dock – attend to calls to transport, open and receive and stock bulk shipments.
• Welcome all staff to the Mail/Print Room in a professional manner and assist as required, logging Order corporate office supplies and stock all print area with paper and office supplies
• Stock all Corporate Office printers with paper and supplies at a frequency which ensures they do not run out and stop print production throughout the day.
• Complete minor maintenance of CO printer / PDF equipment by solving paper jams, placing service calls and conduct routine cleaning
• Perform basic digital print production, copying and scanning jobs
• Maintain records for management reports and prepare monthly statistical reports, and charge-back reporting for postage and courier
• Maintain a clean and organized mail room and mail supply room
• Assist with the heavy copying and book binding
• Investigate, report and resolve on lost or returned mail/courier shipments. Place emergency shipments as required.
• Hours of Work are 8:00 a.m. – 4:30 p.m. Monday to Friday
• Provide back-up support for Print Specialist, Receptionist, Office Ambassador
• Perform other duties and special projects including but not limited to meeting and conference room set ups, building occupant moves, minor building repairs/clean up and furniture assembly, etc.
• Assist Print Specialist, Concierge
  * Office Ambassador
  • Assist other roles within the Corporate office as required such as vacations, sickness, lunch breaks handling their day to day activities as necessary.
• Assist Print Specialist, Concierge
  * Office Ambassador
  • Assist other roles within the Corporate office as required such as vacations, sickness, lunch breaks handling their day to day activities as necessary.