Estimator and Customer Experience Specialist

Location: Port Colborne

Elevate customer satisfaction as an Estimator and Customer Experience Specialist. This role combines technical expertise in collision repair with exceptional customer service, ensuring clear communication and accurate repair estimates.

In this pivotal role, you will provide top-notch customer support while preparing meticulous repair estimates. Utilize tools like Mitchell and Audatex, educate clients about the repair process, and maintain detailed communication throughout each project. Your technical understanding will be critical as you navigate insurer requirements and manage office operations seamlessly.

Key Responsibilities:

• Prepare detailed and accurate repair estimates using specialized software

• Educate customers about repair procedures and set expectations

• Inspect vehicles and document damage throughout the repair process

• Communicate scheduling updates and claim details to customers

• Schedule appointments for appraisals, repairs, and rentals

Requirements:

• 3-5 years of collision estimating experience

• Strong customer service or administrative background

• Proficiency in automotive estimating software

• Understanding of insurer processes and terminology

• Valid Driver’s Licence

Support customers in a rewarding environment while utilizing your estimating skills and technical knowledge.