Automotive Service Advisor at Canadian Tire

Location: Niagara Falls

Join Canadian Tire as an Automotive Service Advisor, assisting customers in a vibrant service center. You'll support vehicle maintenance discussions while managing customer expectations and ensuring satisfaction.

This role offers an engaging environment where you can learn and help customers. As a Service Advisor, you will communicate directly with both customers and Service Centre staff, delivering knowledgeable advice and excellent service. Your actions will directly contribute to building customer loyalty and trust.

Key Responsibilities:

• Greet and assist customers warmly in person and over the phone

• Provide professional advice on automotive repairs and maintenance

• Listen to customer issues and document their concerns

• Prepare work orders and cost estimates prior to service

• Schedule appointments and manage customer expectations

Requirements:

• Knowledge of automotive mechanics essential

• Strong communication and interpersonal skills required

• Valid driver's license for province of employment

• Ability to work flexible shifts, including weekends

• Experience in a similar role is an asset

Engage with customers and leverage automotive knowledge to excel at Canadian Tire.