Facility Operator

Location: Welland

About the City of Welland

About the City of Welland… At the City of Welland, we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. At the City of Welland, we're not satisfied with the status quo.

And we're certainly not satisfied with doing things simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat. So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating.

At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference. So, if that sounds like something you want to be a part of, we want to hear from you. We're ready when you are.

About the Position

Reporting to the Supervisor of Facilities Operations and working collaboratively with the facility team, the Facility Operator is responsible for maintaining the operational cleanliness, general maintenance, and repair of the City of Welland facilities. This role includes preparing spaces for events and programs, overseeing the therapy pool and spa, and delivering exceptional customer service. The Facility Operator also supports on-site activities of building-related contractors, assists in coordinating their work with the Supervisor’s approval, and ensures all contractors adhere to safety protocols and facility standards.

Duties & Responsibilities

The duties listed are not meant to provide a description of each and every job performed but only those which represent the core functions of the job.

-Operate and maintain building systems, including HVAC, lighting, plumbing, and other mechanical components.
Conduct regular inspections and perform preventative maintenance and minor repairs to ensure facility infrastructure remains safe and functional.
-Monitor the building automation system for efficiency and safety, and respond promptly to alarms, breakdowns, or operational issues.
-Clear snow and ice from entrances and walkways during winter months.
-Use City Works software to manage service requests and work orders, ensuring accurate documentation of maintenance activities.
-Perform daily cleaning of all facility areas, including lobbies, entrances, washrooms, change rooms, showers, program/event spaces, and aquatic areas.
-Replenish supplies such as soap, sanitizer, and paper products, and complete cleaning logs in accordance with municipal and public health standards.
-Set up and take down furniture, equipment, and staging for programs, rentals, and events, and ensure cleanliness and readiness of multi-use rooms and common areas.
-Coordinate with event organizers and staff to support setup and operational needs.
-Conduct daily water quality testing and chemical adjustments for the therapy pool and spa in accordance with O.Reg 565.
-Maintain filtration, circulation, chemical dosing, and safety systems for aquatic facilities.
-Follow all municipal policies, the Occupational Health and Safety Act, WHMIS, and public pool regulations.
-Promote safe work practices and report hazards or incidents promptly.
-Assist with emergency response procedures, including first aid, fire alarms, evacuations, and facility shutdowns.
-Provide courteous and helpful service to patrons, renters, and staff, addressing inquiries and escalating issues when necessary.
-Support a welcoming, inclusive, and accessible environment for all facility users.
-All other duties as assigned.

What you need to Succeed...

-High school diploma or equivalent required; post-secondary education in facility operations or building systems is an asset.
-Minimum two (2) years of experience in facility operations or a related field, preferably in a municipal or recreational…