Senior Client Success Program Manager
Job in
St. Catharines, St Catharines, Ontario, Canada
Listed on 2026-10-05
Listing for:
OpenText
Full Time
position Listed on 2026-10-05
Job specializations:
-
Business
Client Relationship Management, Customer Success Management, Business Analyst -
Management
Client Relationship Management, Business Analyst
Job Description & How to Apply Below
Location: St. Catharines
Lead client success initiatives as a Senior Program Manager at Open Text in Waterloo, ON. Your strategic vision will enhance client engagement and scale programs effectively across diverse teams.
In this crucial role, you will optimize client success frameworks and drive adoption through innovative strategies. Drawing from your extensive experience in Program Management, you'll improve client retention and value realization while collaborating with key internal stakeholders. Your contributions will significantly impact the client journey and overall organizational effectiveness.
Key Responsibilities:
• Develop and enhance client success initiatives
• Facilitate client journey optimization
• Support cross-functional team alignment
• Drive measurement and reporting of client success metrics
• Lead governance meetings for program oversight
Requirements:
• 8+ years in Program Management or related fields
• Demonstrated experience in SaaS environments
• Strong stakeholder management skills
• Expertise in customer success metrics
• Bachelor’s degree required; MBA preferred
Transform client experiences and contribute to the success of Open Text's cloud solutions as a leader in client success management.
Position Requirements
10+ Years
work experience
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