Bank Customer Service Representative - Bilingual
Listed on 2026-01-30
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Help us boldly shape retail in Canada
As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
This is a bilingual role with full-time and part-time roles available.
Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.
What you’ll do
Protect the integrity and security of customer account information
Apply technical/product/process knowledge within varied situations
Shape a positive customer perception of Canadian Tire
Build customer confidence in our ability to provide service
Maintain accurate customer information
Develop effective relationships to contribute to a positive work environment
Understand and service customer needs - "owns the moment"
Look for ways and apply new ideas to keep Customers for Life
Take opportunity to provide customers with relevant products & services
Take responsibility for continuous learning and development
Who you are
Speak both French and English fluently
Excellent verbal and written communication skills
Superior problem solving abilities and solid decision making skills
Active listening skills
Computer knowledge and experience
Demonstrated passion for driving an exceptional customer experience
Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
Demonstrated active listening, professional verbal communication skills
Demonstrated aptitude to learn and support with basic browser-based functions
Roles we are currently hiring for:
Bank Customer Service Representative:
Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers on Canadian Tire Services.
Limited offerings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits.
Bank Fraud Servicing Representative (Card Security):
Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames
Our current department hours of operation are:
8:00am – 8:00pm, Monday to Friday,
8:00am – 6:00pm Saturday and Sunday.
Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Reference Check
Credit Checks
Criminal Background Check
Sanctions & PEP Screening
While some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be.
Our starting wage for this position is $44,500/annual with an annual salary review process.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: