Customer Service & Printing Coordinator

Location: St. Catharines

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton‑Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista.

At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

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Post End Date:
December 2, 2025 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group).

Reporting to the Supervisor, Printing Services, the Customer Service & Printing Coordinator is responsible for supporting an engaged customer service experience by managing daily Printing Services operations and equipment. The Customer Service & Printing Coordinator prioritizes the printing services workflow; coordinates and advises on large printing projects; and manages printing materials inventory. The incumbent also provides expert guidance and training to other users on the printing equipment.

The Customer Service & Printing Coordinator will:

Serve as a point of contact for customers and offer expertise and guidance for their printing requirements (i.e., design, layout, material variety, review/proofing, etc.).

Administer Printing Services operations, including execution and coordination of special orders and complete related paperwork.

Answer phone calls, e‑mails and faxes regarding printing & stationery orders.

Quote printing jobs for in‑house and outsourced requests.

Schedule work and order required materials for production.

Meet with departments to coordinate and advise on large and involved Print & Mail packages (e.g., recruiting materials, diplomas, offer packages, letters, pledge cards, exam materials, etc.).

Engage with customers related to their printing orders, including answering questions, complaints, and rectifying issues to ensure effective customer service.

Execute the assembly & processing of orders including printing, sorting, fulfilling, and shipping orders including ensuring order accuracy.

Assist with financial administration duties including the correct and appropriate billing of charges such as billing for internal purchases, shipping, and external clients.

Key

Skills and Experience:

A post‑secondary diploma or degree in a related field.

Experience with in the customer service and printing industry role or a related trade (i.e., graphic design).

Knowledge of general office administration, including office procedures, shared drives, inventory management, and communications.

Proficient in MS Office applications, particularly Excel.

Excellent interpersonal, customer service, consultation, advising and communication skills.

Strong attention to detail for proofing printing materials.

Strong critical thinking and decision‑making skills required to schedule and coordinate printing operations.

Detail‑oriented, with strong organization and time‑management skills.

Salary and Total Rewards:

Job Grade I, Salary Scale ($52,093 - $84,476);
Target Hiring Range: $52,093 - $55,000 *.

This is a permanent position that includes:

Health & Dental Benefits:  Comprehensive extended health, dental, and vision coverage.

Pension Plan:  Enrollment eligibility in the Brock University Pension Plan.

Vacation:  Up to 3 weeks per year, in addition to university holidays.

Professional Development:  Eligibility for the Brock Tuition Waiver Program.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student‑centered organization, all employees are required to work on campus as needed.

Brock…