Customer Experience Coordinator

Position: Performance Auto Group Customer Experience Coordinator
Location: St. Catharines

Elevate your career with Performance Auto Group as a Customer Experience Coordinator, where your role is critical in delivering top-notch customer service. Handle service appointments and client interactions with professionalism and care.

At Performance Collision, you'll be part of a dynamic team, ensuring each customer enjoys a great experience. Responsibilities include managing service inquiries, coordinating appointments, and analyzing client needs to provide the best solutions. Your capability to work under pressure and maintain a positive approach will significantly impact our guests' satisfaction.

Key Responsibilities:

• Coordinate service appointments and insurance communications

• Manage vehicle intake and delivery effectively

• Remind customers about scheduled appointments

• Assist the Body Shop by providing administrative support

• Deliver exceptional service through effective communication

Requirements:

• High School Diploma or GED is required

• 1-2 years of relevant customer service experience preferred

• Valid Ontario Driver's License with a good record

• Strong attention to detail and multitasking abilities

• Proficiency in Google Workspace is beneficial

Join Performance Auto Group to be part of a trusted name in the automotive industry, providing premium support to customers.
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