Corporate Customer Service Representative - S

Location: Welland

As a Corporate Customer Service Representative, you will support customers across Canadian Tire's brands and affiliated programs while delivering an exceptional customer experience. This role involves handling a diverse range of customer inquiries and requires the ability to quickly adapt in a fast-paced, ever-changing environment.

Must be English proficient to be eligible for this role.

This is a temporary full-time position from Oct 5 until Jan 30, 2027

This role will have full-time training hours, Mon-Fri 9AM - 5PM over 3 weeks for Group 1, and 8AM - 4PM over 3 weeks for Group 2.

Applicants residing in  ONTARIO  are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

What you'll do
To support our tremendous growth during the Holiday, cyber and boxing week period you will be trained to support inbound customer service calls and emails related to our websites, mobile applications, online shopping and eCommerce order reviews.

Understand customer needs and communicate over phone and/or email to build customer confidence in our ability to provide service, all while shaping a positive perception of Canadian Tire.

Support various components of the Canadian Tire customer base, including Retail Stores (Canadian Tire and Party City), Triangle Rewards Programs, Partnerships and Events, Owned Brand Warranty inquiries, After Sales Service and Support, Gift Cards, Jumpstart, and Petroleum.

Triangle Rewards Program:
Assist customers with loyalty-related inquiries such as missing points, promotional offers not being applied, account management, and account merges.

After Sales Product Support & Warranties:
Help customers use products they have purchased by providing product information, troubleshooting assistance, and support with warranty-related inquiries.

Store Experiences & Company Policies:
Address customer concerns related to store experiences, complaints, price matching, corporate responsibility inquiries, and company policies.

Who you are

Demonstrate active listening, empathy, and problem-solving skills to understand customer concerns and deliver effective solutions.

Navigate multiple systems and browser-based applications to research customer inquiries, document interactions, and provide accurate information and resolutions.

Work collaboratively with internal teams and business partners to resolve customer concerns and drive positive customer outcomes.

What you bring

Passionate about delivering an exceptional customer experience.

Customer focused, who go above and beyond to respond to the evolving needs of our customers.

Solutions oriented and outcome focused, with strong attention to detail.

Agile and flexible, with the ability to navigate a variety of call types, customer inquiries, and programs within Corporate Customer Support.

Strong communicators who demonstrate active listening and professional verbal communication skills.

Team players who build relationships easily and contribute to a positive team environment.

Comfortable learning and working within multiple systems while supporting basic browser-based functions.

Required Qualifications

Minimum one (1) year of customer service experience in a customer-facing environment such as retail, fast food, hospitality, hotel services, or a similar industry.

High School Diploma or equivalent.

Demonstrated passion for delivering exceptional customer service.

Ability to solve problems while keeping the customer at the center of every interaction.

Nice To Have (Not Required)

Previous call centre or contact centre experience.

While some experience is preferred, if you have a willingness to learn, enjoy solving problems, and are committed to delivering exceptional customer experiences, this is definitely the place to be.

Shifts

Our Sept to December department hours of operation are expected to be:

8:00am – 9:00pm, Monday to Friday
9:00am – 5:00pm Saturday and Sunday

Subject to change during peak times

This role requires flexibility to meet changing business needs. While shifts may vary, you can expect to work primarily evenings (until close) and weekends.

To Be Successful In This Role, You Must

Be available to work days, evenings, and weekends

Have full…