Customer Service & Tech Support Specialist

Location: Niagara Falls

Concentrix is seeking a Customer Service and Tech Support Specialist in Niagara Falls, ON. If you possess a passion for technology and excellent communication skills, this is your opportunity.

In this role, you will join a Fortune 500 company recognized for its award-winning culture and emphasis on employee growth. Your main duties include assisting customers with technical inquiries and ensuring their satisfaction through excellent service. Concentrix offers extensive training and career advancement opportunities.

Key Responsibilities:

• Handle all technical inquiries about designated products

• Greet customers professionally and empathetically

• Listen and clarify customer needs effectively

• Maintain accurate account records and documentation

• Familiarize yourself with client products including tablets and computers

Requirements:

• Reside within 35km of Niagara Falls

• Minimum 1 year of customer service experience

• High School diploma or GED required

• Strong multitasking and problem-solving skills

• Effective communication in English, both written and verbal

Support customers with your tech knowledge and interpersonal skills in this rewarding role at Concentrix.
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