Advantage Restaurant Customer Service Agent

Location: Niagara Falls

Boost customer satisfaction with Advantage Restaurant Supply in Niagara Falls as a Customer Service Agent. This role involves direct customer interaction and issue resolution.

As a full-time Customer Care Professional, you will engage with customers, providing vital product and service information while managing their inquiries effectively. Your responsibilities will include order follow-ups, issue resolution, and coordination with project management and service techs to ensure smooth operations. Accuracy and proactive communication will be key in your daily activities.

Key Responsibilities:

• Manage inbound customer inquiries with care

• Offer clear product and service insights to clients

• Oversee order placement and modifications

• Collaborate with teams to resolve service issues

• Keep detailed records of customer interactions

Requirements:

• Strong background in customer service roles

• Exceptional communication and active listening skills

• Ability to analyze and resolve customer issues

• Skillful with CRM systems and computer tools

• Professional and reliable team player

Help shape the customer service landscape at Advantage Restaurant Supply in Niagara Falls.
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