BDC Service Representative; Toyota)

Drive for Excellence

Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre-owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience.

Performance Toyota is currently seeking a BDC Service Representative to join their dynamic team in St. Catharines. The successful candidate will be responsible for receiving customers in a courteous, professional manner and delivering the personalized service that exemplifies our dealerships. The ideal candidate will have exceptional customer service and communication skills.

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities.

• Great
  
  Experience:
  
  Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment:We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

• Communicate effectively by telephone and email with customers (both inbound and outbound communication).
• Schedule service and maintenance retention appointments.
• Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
• Coordinate internal work; liaison with Service, Parts and Sales Department staff.
• Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
• Update information regarding all scheduled and confirmed appointments with the customers.
• Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
• Streamline the CRM with information regarding all verbal communication with customers.
• Document information in the Appointment Log when an appointment is scheduled.
• Study products and services to continually enhance ability to assist customers.
• Comply with any customer handling and marketing functions.
• Communicate with the Service Manager about any potential customers issues or problems.
• Perform all outbound campaigns as periodically assigned by the Service Manager.
• Perform service administrative duties as requested by the Service Manager.
• Process and submit warranty claims in a timely manner
• Other duties as required by management.

• High School Diploma or GED is required.
• 1-2 years of dealership experience is an asset.
• Excellent customer service skills with enthusiastic and friendly demeanor.
• Must have a valid Ontario Driver's License and good driving record.
• Able to work well under pressure.
• Strong attention to detail will be required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Ability to perform multiple duties in a high-energy, fast-paced environment.
• Must have a results oriented mindset to succeed.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.
• Ability to work flexible hours and work around a changing schedule.

• Excellent…